IKEA Switzerland, in partnership with the IKEA Retail (Ingka Group) global digital development team, has launched JobBot, a recruitment tool designed to enhance the candidate experience and streamline recruiter processes.
“Through solutions like these, we’re reimagining our digital tools to create connections that matter”
– Parag Parekh, CDO at IKEA Retail (Ingka Group)
JobBot simplifies the recruitment journey by automating administrative tasks, allowing applicants to apply seamlessly through WhatsApp without leaving the app. The way it works is that the chatbot is pre-written, and it guides candidates through the process, and filters positions based on the information the candidate has given to the bot when creating their profile (and by providing consent). This deliberate choice ensures candidate information is kept secure and manageable, further reinforcing IKEA commitment to responsible data handling and privacy.
Ananda Buchmüller, Project and Employer Branding & Talent Sourcing Leader, and her team in IKEA Switzerland, recognized a unique opportunity to transform recruitment—not just to enhance efficiency, but to cultivate meaningful, lasting relationships with candidates. Their vision was to create a tool that would allow recruiters to focus more on understanding the individuals behind the applications, assessing their role fit, and exploring their broader career aspirations.
“At IKEA, we believe that people make the difference. We recruit based on values, focusing on the person rather than just the CV,” says Ananda Buchmüller. “The IKEA JobBot bridges the gap between people and technology, enhancing communication and providing access to a valuable, interactive talent pool.”
An Additional Tool for Recruitment
Unlike other technology-powered recruitment tools out there that use AI heavily, the JobBot technology operates without AI-driven decision-making, giving IKEA complete control over the interaction and allowing it to fully align with GDPR requirements, and guided by the company’s Global Digital Ethics Policy. By centralizing communication and automating this task, JobBot allows recruiters to spend more time building connections and guiding candidates through the application process once they have settled on a role to apply for.
Meeting a Growing Need with Accessible Technology
With JobBot, IKEA Switzerland answers the needs of both candidates and recruiters in an evolving job market. The talent pool feature ensures that candidates who may not immediately secure a role are retained for future opportunities, fostering ongoing engagement, and allowing IKEA to quickly re-connect with qualified individuals. “The JobBot aligns with our values of accessibility and simplicity,” says Parag Parekh, CDO at IKEA Retail (Ingka Group). “Through solutions like these, we are reimagining our digital tools to create connections that matter. Our omnichannel approach is about meeting people where they are, ensuring their IKEA experience is seamless and valuable across every touchpoint.”
As part of the IKEA ongoing journey to establish itself as the most innovative and responsible retailer globally, JobBot is one of many forward-thinking initiatives and local pilots designed to ensure IKEA recruitment practices remain dynamic, inclusive, and deeply people centred.
About Ingka Group
With IKEA retail operations on 31 markets, Ingka Group is the largest IKEA retailer and represents about 90% of IKEA retail sales. It is a strategic partner to develop and innovate the IKEA business and help define common IKEA strategies. Ingka Group owns and operates IKEA sales channels under franchise agreements with Inter IKEA Systems B.V. It has three business areas: IKEA Retail, Ingka Investments and Ingka Centres. Read more on www.Ingka.com.
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