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People & Culture Technology 28 May 2024

Ingka Group enhances digital efficiency and services through strategic partnership

Ingka Group, the largest IKEA retailer, today announces a decision to outsource a selective part of its digital expertise and services to a key external partner, Infosys, a global leader in consulting, technology, and outsourcing solutions. The decision reflects the company’s dedication to adapting to changing market dynamics, while enhancing its agility and efficiency.   

Ingka Group is constantly reviewing and improving its business to be more resilient and relevant for the future. The company is making significant investments in new and existing stores and creating a unique omnichannel experience while lowering prices and ensuring it continues to deliver the best possible experience for its customers.  

Parag Parekh, Chief Digital Officer (CDO) at Ingka Group, says: “After careful consideration and evaluation of our current operations, Ingka Group has identified opportunities to improve the delivery of digital tools and services to co-workers with speed, scale and flexibility. By partnering with Infosys, we will enhance our core business functions and further streamline operations. We are on a journey to create a better IKEA that is more accessible, affordable, and sustainable for generations to come.” 

Around 350 roles will be impacted across China, France, Germany, India, Poland, Sweden, and the United States. The majority of co-workers will be offered roles at Infosys, and Ingka Group is committed to supporting co-workers as well as providing comprehensive assistance and support resources throughout this period. 

“We believe this partnership will deliver even greater value to our business and customers in the long run,” explains Parekh. 

 

About Ingka Group

With IKEA retail operations on 31 markets, Ingka Group is the largest IKEA retailer and represents about 90% of IKEA retail sales. It is a strategic partner to develop and innovate the IKEA business and help define common IKEA strategies. Ingka Group owns and operates IKEA sales channels under franchise agreements with Inter IKEA Systems B.V. It has three business areas: IKEA Retail, Ingka Investments and Ingka Centres. Read more on www.Ingka.com.

Media enquiries

For further information, journalists and media professionals can contact us at press.office@ingka.com or by calling +46 70 993 6376.  

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