In Ingka Group we promote a culture of trust and open communication and we do not tolerate any kind of misconduct. For us, it’s important to live up to our own commitments and comply with relevant legislation.
If, despite our efforts, you observe or experience severe misconduct, including breaches of EU laws or regulations, in a work related context involving Ingka Group co-workers, we encourage you to raise your concern with us.
We encourage you to raise your concern with the relevant Ingka Group co-worker involved, if the circumstances allow.
You can also raise your concern with a local representative of People & Culture or Business Risk & Compliance in Ingka Group.
We do however understand that this is not always possible or appropriate and in those rare instances, you can raise your concern with the Ingka Group Trust line.
We want you to feel encouraged and empowered to come forward and raise a concern if you know or have reason to suspect any violation and/or breach of applicable EU laws and regulations occurring in Ingka Group.
When raising your concern in good faith to Ingka Group, you are protected from any form of retaliation.
Here you will find detailed information about why and how to raise a concern within Ingka Group, what happens if you speak up and how your concern is handled. It describes the global process and may be adapted if required under local legislation.
You can raise a concern about workplace related misconduct connected to Ingka Group and breaches of relevant EU laws and regulations.
You are encouraged to report any breach of EU lawoccurringin Ingka Group in the field of:
You can always decide to raise your concern with the legal entity in the country to which your concern relates. If this is not appropriate, or you do not feel comfortable doing so, you can raise your concern with Ingka Group’s Trust line.
In most countries, you can remain anonymous when raising a concern.
You are not required to reveal your identity and as your message is transferred through an external supplier, nobody in Ingka Group will be able to track your IP-address.
However, keep in mind that concerns that are addressed anonymously are less powerful.
The general principle for handling concerns is to involve as few persons as possible. The persons involved in handling the concern are bound by confidentiality.The Trust line is managed by Ingka Group Business Risk Management and Compliance. The manager who will be appointed as responsible for the follow-up of the concern will be operating in the concerned organization on at least one level above the level from which (or in relation to which) the concern was raised.
The Trust line is operated by an independent third party, People Intouch. The anonymity of reporters and confidentiality of their report is secured.Want to learn more about People Intouch? Visit their website here: https://www.peopleintouch.com
Trust line is set up in accordance with strict internal and external requirements, regarding among other things information security and data privacy. Through our external supplier – People Intouch – the anonymity of reporters and confidentiality of their report is secured.
In Ingka Group we encourage speaking up about suspected misconduct.
Reporters are always protected when they raise a concern and raising a concern in good faith should not negatively affect you in any way.
We do not tolerate any form of threat of other type of retaliation.
We consider retaliation against reporters a breach of our Code of Conduct, and consequently may lead to (disciplinary) measures.
Note that you are not protected if you maliciously raise a concern that you know is false.
Ingka Services B.V. is responsible for the Ingka Group Trust line, thus for the processing of your report as well as your personal data. According to applicable data protection legislation, you are entitled to access your records for free once every calendar year. You can arrange to do so by making a written request to the “Data Protection Officer”, Ingka Services B.V, Bargelaan 20, 2333CT Leiden, The Netherlands. The request shall be duly signed by you and sent by ordinary mail. Accordingly, you cannot request access to your records by e-mail.
You are entitled to request immediate correction, blocking or erasing of such personal data that has not been processed in accordance with applicable data protection legislation.
Some personal data may be processed and transferred, both within and outside the European Economic Area, to Ingka Group entities. It will always be ensured that this is done in compliance with data protection laws.
Are you a customer and would like to raise a complaint about our products or services? Please go to www.ikea.com and contact Customer Services in your country.
Note that customer requests and complaints will not be handled through the Ingka Group Trust line.
If you would like to raise a concern related to our franchisor or another IKEA franchisee (that is not part of Ingka Group), please go to https://www.inter.ikea.com/en/how-we-do-business/ethics-and-integrity or to the website of the specific IKEA franchisee that your concern relates to.
In case you would like to raise a concern related to the IKEA Foundation or the work it supports, please visit ikea.foundation.org.
Are you an Ingka Group co-worker? Please go to Trust line on Ingka Inside.
Please note that this is not an emergency service. Do not use this service to report events presenting an immediate threat to life or property. Reports submitted through this service may not receive an immediate response. If you require emergency assistance, please contact your local authorities.